The company clearly stated that they do not deduct the issued gift certificates as a goodwill for the customer from the salary of their riders. They even remind the customers that Jollibee's Delivery Service time ends when their riders arrived at the vicinity of the customer who ordered.

They left a firm message to the people that they're expecting them to treat their riders with the same honesty, courtesy and respect that they deserve.

News Link : http://chisms.net/jollibee-releases-official-statement-regarding-delivery-incident-with-a-certain-jaybee/